Q: How do you pronounce Balaguer?
A: Balaguer
Q: Where are your Standard, Select, Signature, and USA Series guitars built?
A: Our Standard Series guitars and basses are built in Indonesia, our Select and Signature Series guitars and basses are built in Korea, and our USA Series guitars and basses are built in the United States!
Q: Where are the Select Custom Series guitars built?
A: Our Select Custom Series guitars are built at our custom shop in South Korea by a small team of trained luthiers that we have been working with for over a decade!
Q: Where are your Heritage Series guitars built?
A: Our Heritage Series instruments are machined, painted, and assembled in the United States from start to finish by Joe Balaguer and the Balaguer team at our headquarters in the US!
Q: What is the current build time for a Select Custom instrument?
A: Our current Select Custom build time estimate is 6-8 months, with some options having the potential to increase the build time due to the additional labor and/or material order time that may be required.
Q: Can I make changes to my Select Custom order after I’ve submitted it?
A: Generally, no.
All Select Custom orders are reviewed before we begin the build process to check for errors or omissions, and we do not allow any changes to be made once the build is in progress.
Please review your specs carefully, and if you have any questions before you place your order, send us an email at: [email protected]
Q: Can I get something that is not listed in your online builder?
A: Yes, we do offer some options that are not listed as available in the online builder!
The availability of any “off-the-menu” options are determined on a case-by-case basis, and are not guaranteed to be available.
If you have any questions about available options, send us an email at: [email protected]
Q: Can I request a custom finish for my Select Custom order?
A: We do not accept custom finish requests at this time.
Q: What should I know about Balaguer pickups?
A: Our guitars and basses are all equipped with our own Balaguer-designed pickups, unless otherwise noted, and are available to be ordered separately from our guitars and basses on a made-to-order basis.
Sound samples, options, and prices can be found here on our website!
Q: Do your guitars come with cases?
A: Yes, all of our guitars and basses come with a case!
We include either a padded gig bag or a hardshell case with each guitar, and details can be found in each model’s spec list.
Q: Do you offer Artist Endorsements/Discounts?
A: Yes, we do!
Please fill out the artist application at:
balaguerguitars.com/artist-application/
Q: Do you ship worldwide?
A: Yes, we do!
Shipping cost may vary, and any taxes, duties, and fees are the responsibility of the buyer in addition to the shipping cost itself. All Select Custom orders with a final destination outside of North America are shipped directly from our Korean custom shop to the final destination after receiving our quality control treatment and setup.
Q: Is there a warranty on your guitars?
A: We offer a 1 year non-transferrable warranty for factory defects, which begins at the purchase date of your Balaguer guitar or bass.
Please note that the following items are not considered factory defects and will not be covered under this warranty: fret wear, saddle wear, nut wear, strings, discoloration, shrinking, adjustments or routine maintenance, setups, damage due to modding/customizing the guitar, damage caused by temperature & humidity fluctuations, and any normal wear and tear.
Q: What is your return policy?
A: In-Stock guitars are eligible for a full refund if requested within one week of delivery. Pre-orders cancelled during the pre-order period are eligible for a refund, but a $200 cancellation fee will be deducted from your refund amount if canceled more than 30 days after the pre-order release date (not the date the pre-order was placed). Pre-orders cancelled after the run is complete are not eligible for a refund. Due to their custom nature, Select Custom guitars and pickups are only eligible for return/refund due to factory defect. Select Custom guitars and pickups canceled during the build process are eligible for a 50% refund if the order was paid in full. Select Custom orders placed with a deposit are ineligible for refunds. All returns must be received in their original packaging and in new condition, and the customer is responsible for all return shipping cost unless the return is due to a factory defect. All refunds are processed once the guitar(s) and/or pickup(s) have been received and verified to be in the original packaging and in new condition.
All returns must be approved prior to being shipped, and approval is at the discretion of Balaguer Guitars. If you have placed an order and would like to begin the return process, please email us at [email protected]